Terms and conditions
Kalango GmbH, hereinafter referred to as Kalango.
1. INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by Kalango („we“).
We are registered in Germany under Kalango GmbH and with our registered office at Krottenbach 2,
Our VAT number is DE815660294.
You can contact us by email at
by telephone on +49 (0) 8572 – 96 35 71
or write to us at Krottenbach 2, D-84367 Tann.
2. YOUR PERSONAL INFORMATION
3. CONTRACT CONCLUSION
If you submit an order for goods via this site by clicking [Order with obligation to pay], your order is an offer to us to
buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email
accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming
our acceptance of your order. You should read and check the details in this email to ensure that
they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the
details in the email, please contact us at.
We store the contract’s content and will send you the details of your order via e-mail.
You have the opportunity to choose the contractual language. You can choose between German,
English, French or Spanish.
4. PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but
those on the site at the time of any order placed will be the prices applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount
on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if
possible, reject your order in our discretion, in which case we will notify you of such rejection and
charge the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
Delivery costs can be looked up here: SHIPPING COSTS @ our website. They will be notified to you
separately before you submit your order and will be confirmed to you by email.
5. AVAILABILITY AND DELIVERY
(a) Information displayed on this site relating to availability is subject to change by us without
notice. We cannot guarantee permanent or continuous availability of all products on this site. All
orders are subject to availability at all times.
Products shown as “available“ on our website are in stock. All orders received before 1:00 PM will
normally be despatched on the same day.
(b) For delivery costs outside of Germany, please look at DELIVERY COSTS @ our website
(c) We will deliver the goods ordered by you to the address you give us for delivery at the time you
make your order on the site.
Delivery will be made according to the information on the product pages after your order has been
We are not responsible for any delay in delivery caused by the unavailability of someone to take
delivery of the products. It is your responsibility to contact the post office or courier company as
applicable to arrange the collection or delivery of products that could not be delivered because you
Payment for goods can be made by one of the following payment methods:
- payment in advance ( payable within 10 days after contract conclusion, otherwise the order will be
- PayPal ( you will be directed to PayPal after placing your order, to be able to pay with your PayPal
- Credit card ( your credit card will be charged directly after you confirm your order)
- Invoice (only applicable within Germany) - payable within 14 days after receipt of goods.
7. RIGHT TO CANCEL
(a) You have the right to cancel the purchase of a good without having to give a reason at any time.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
You must notify us of your cancellation in writing or in another durable medium to our contact address. Optional,you can use our cancellation form.
E-Mail: info (at) kalango.com
(b) Cancellation consequences
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
(c) Once you have notified us that you wish to cancel the contract and the products have arrived to our warehouse and in good order and condition, we will refund the value of the goods except the cost of sending the items to you as soon as possible and in any event within 14 days of your cancellation. You will have to bear the direct cost of returning the goods.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Return costs for berimbaus (bulky items) when exercising the cancellation right are at the customer’s own cost and responability.
(d) You will not have any right to cancel a purchase for the supply of any of the following goods:
- Contracts for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for supplies from digital content not from a physical data medium, also if we have started the execution of the agreement after your explicit approval that we may start the execution of the contract before the expiry of the withdrawal period, and your confirmed knowledge about loosing your right of withdrawal by your approval at the begin of the contract agreement.
8. REFUNDS POLICY
When you return goods to us because you have cancelled the contract between us during the cooling-off period, we will process the refund due to you as soon as we have received the goods back in good order and condition. We will refund the price of the goods in full, except the cost of sending the item to you. The cost of returning the item to us is at your responsability.
If you are not satisfied with a product for any reason i.e. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area;
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum
deducted by us from your credit or debit card as soon as possible but in any event within 30 days of
10. TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you
and we have received clear funds in full payment for the goods. Once goods have been delivered to
you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event
outside our control, for example (without limitation) the performance of your or our ISP, your
browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee
that the site or any individual feature of the site will be error free, available all the time and/or free
from viruses. It is your responsibility to implement appropriate IT security safeguards (including
anti-virus and other security checks) to satisfy your particular requirements as to the safety and
reliability of content.
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) for breach of any condition as to title or quiet enjoyment of or in relation to
any goods supplied by us; or
(d) in relation to any other liability, including any liabilities under sale of goods or supply of services
legislation, that may not by applicable law be excluded or limited.
12. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by
any event or circumstance beyond our reasonable control including, without limitation, strikes,
lockouts and other industrial disputes, breakdown of systems or network access, flood, fire,
It is at your full responsability to provide a functioning delivery address for your order. Returns due
to undeliverability will be at your own cost.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will
not be affected.
14. LAW AND JURISDICTION
These terms are governed by German law, and any contracts formed between via this site will be
governed by German law. The German courts will have exclusive jurisdiction over any dispute
relating to these terms or any contracts between us.
All notices you send us must be sent to the contact details.
We may give notice to you at either the e-mail or postal address you provide to us when making a
purchase. In proving the service of any notice, it will be sufficient to prove, in
the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in
the case of an e-mail, that the e-mail was sent to the specified e-mail address of the address.