Payment and shipping

Current status & shipping infos on COVID-19:
Our warehouse is well-stocked and incoming orders are processed by us without delay. Please note that in some regions, in particular international orders to non-EU countries, delivery times may take considerably longer due to the high demand the shipping agencies are coping with during the Covid-19 pandemic. Restrictions may also delay the processing of customs and border handling in some regions. We check the DHL International site daily on any updates and will contact you if necessary. All orders we send out are insured and we are working hard to handle the current challenges as well as possible. If you have any questions or concerns, please don't hesitate to get in touch!

Update MAY 2021 / international shipments to non-EU countries:
COVID-19 has resulted in significant disruption in international airfreight movements. Some international services may not be available, therefore all international shipments will be substantially delayed.

We seek your understanding during this difficult time globally.

To the USA in particular, but also to NZ, AUS, IL, CA and parts of Asia we are currently experiencing very long delivery times from 12 weeks and more due to most air freight being diverted to sea freight as well as long waiting times on local customs and limited capacities within the delivery services due to Covid-19. Please consider these delays when ordering. We apologise for any inconvenience.

Shipments to the US with DHL International Economy / MAY 2021:
Due to considerable backlogs at NJ NDC, which processes all inbound surface parcels, DHL communicates significant transit time delays as a result of the problems at import points and that USPS is experiencing. Please expect an approximate delivery time of min. 12 weeks.

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SHIPPING INFORMATION

All instruments and accessories marked on our website as "In Stock" are in stock in our warehouse in Germany.
We currently ship on Mondays, Wednesdays and Fridays at 14:00 (GMT+1). Orders received by noon on shipping days will be shipped the same day.
Orders we receive until noon are shipped on the same day if the payment is confirmed.
Delivery time is 2-5 business days if you order from the EU mainland.
Please note that the delivery times to islands may take longer, even though they are part of the EU.
In case the ordered quantity of an item is not in stock, we will contact you as soon as possible.
We ship our goods with DHL and Berimbaus are shipped as bulky goods with DPD.
Tracking details will be provided.
We take care of sufficient and adecuate packaging for shipment .
All shipments are insured against loss and damage.

Information for deliveries to Non-EU countries:
Deliveries to non-EU countries might be subject to additional customs, taxes and fees due in the country of destination.
Deliveries to non-EU countries can differ from the indicated period on our website as possible customs processing can cause further delays which unfortunately we have no influence on. The additional charges are your responsibility.
 

Shipping costs within Germany: Orders above € 99.00 are free of charge. Up to an order of € 99.00 a shipping fee of 5,00 € per order will be charged.
Postage surcharge for berimbaus bulky items national 10,- EUR. The charge will only be applied once, even if you order more than one berimbau.
   
International shipping fees / flat-rates per order (excl. berimbaus):
8,00 Euros per order Netherlands, Austria (EU1)
10,00 Euros per order Belgium, Denmark (incl. Faroe Islands), France, Luxembourg, Liechtenstein (EU2)
15,00 Euros per order Italy, Malta, Poland, Sweden, Czech Republic (EU3)
17,00 Euros per order Finland, Greece, Ireland, Portugal, Spain, other EU countries (EU4)
 
Shipping rates and product prices to Switzerland (Zone 1): Shipping costs to Switzerland are 12,25€ per box (maximum 30kg per box) in addition to 1,50 € per kilo weight.
All product prices are invoiced without the 19% German VAT charges within the EU.
 
International delivery worldwide (non-EU countries):

Zone 3 
Norway

The shipping costs are 13,20€ per box (maximum 30kg per box) in addition to 1,50 € per kilo weight.


 

Zone 3 
United Kingdom

 

The shipping costs are 18€ per box (maximum 30kg per box)

 


 

Zone 3 
Russia

The shipping costs are 22,00€ per box (maximum 20kg per box) in addition to 1,60 € per kilo weight.


Zone 3 
Gibraltar, Mazedonia, Serbia, Turkey, Ukraine, Kazakhstan 

The shipping costs are 26,00€ per box (maximum 30kg per box) in addition to 1,10 € per kilo weight.


Zone 4 
Israel,Jordan, Morocco

The shipping costs are 24,00€ per box (maximum 30kg per box) in addition to 1,92 € per kilo weight.


Zone 5
USA, Canada, New Zealand, Australia, Singapur, Chile, Mexico, Japan, China, Hong Kong, Malaysia, Iceland, Brasil, South Korea, French Guiana, French Polynesia, Tanzania, Costa Rica, Argentina, Taiwan, Uruguay, Puerto Rico, Philippines, Paraguay, Colombia, Martinique, United Arab Emirates, Algeria, India

The shipping costs are 25,00€ per box (maximum 30kg per box), in addition to 2,40 € per kilo weight.


Zone 6 
Madagascar, Panama, Peru, Uzbekistan, Vietnam

The shipping costs are 26,00€ per box (maximum 30kg per box), in addition to 2,88 € per kilo weight.

 

Information on customs duties and tariffs:
http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm


For Switzerland:
http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en


Payment

To pay your order, you can choose between the following options:

prepayment by bank transfer This option is only available for EU customers. Please find our bank details on your order confirmation; Your order will be shipped after the payment is confirmed in full by our bank. The amount is payable within 10 days after contract conclusion. The reservation will expire after this period and the order will be cancelled.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Credit Card
With the submission of the order, you provide your credit card details. After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.
Google Pay
In order to pay the invoice amount via Google Pay, you have to be registered with the service provider Google, must have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submission of your order. Further information can be found during the ordering process.
Apple Pay
In order to pay the invoice amount via Apple Pay, you have to use the „Safari“ browser, be registered with the service provider Apple, must have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out directly after submitting your order. Further information can be found during the ordering process.
The billing is carried out by: 
Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin
and
Stripe Payments UK, Ltd., 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR, United Kingdom (“SPUKL”)

- by Invoice This option is only available for preexisting customers with a registered customer account in Germany. Bills are payable within 14 days upon receipt of goods.

SOFORT by Klarna
After placement of the order, you will be forwarded to the online provider SOFORT GmbH's website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT online bank transfer, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.
More information about SOFORT can be found here on their official homepage https://www.klarna.com/sofort/.