Returns & cancellations
Consumers have a fortnightly right of withdrawal.
Right of revocation
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Kalango GmbH, Krottenbach 2, 84367 Tann, Germany, email@example.com, phone: +49 8572 963571 , fax: +49 8572 963572 ) by means of a clear statement (e.g. a letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form (available here as a PDF for printing or see below), but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be considered valid if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
Deviating return costs regulation for Germany
We shall bear the direct costs of returning the goods if the return takes place within Germany and the price of the item to be returned exceeds 40 euros.
For goods that cannot be returned normally by post due to their nature, this amounts to 15.30 EUR.
For third countries applies:
In the case of a cancellation after goods have already been dispatched, it is the responsibility of the buyer to arrange for the return of the goods at his own expense. In case of refusal of acceptance by the customer, the additional costs of the return, which are charged to us by DHL, will be deducted from the refund of the value of the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (custom orders).
Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.
If you want to cancel the contract, please fill out these details and send it back:
- To Kalango GmbH, Krottenbach 2, 84367 Tann, Germany, firstname.lastname@example.org
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
(*) delete as applicable.